27
March 2025
Nederlands: voor Android https://legal.customerportal.johnpronk.net/android/nl/privacy-and-cookie-statement en iOS https://legal.customerportal.johnpronk.net/ios/nl/privacy-and-cookie-statement.
Deutsch: für Android https://legal.customerportal.johnpronk.net/android/de/privacy-and-cookie-statement und iOS https://legal.customerportal.johnpronk.net/ios/de/privacy-and-cookie-statement.
During
the processing of personal data John Pronk Transport B.V. works conform the
requirements of the applicable data protection legislation, like the General
Data Protection Regulation. This means we:
·
clearly
specify our purposes
before we process personal data, by using this privacy statement;
·
limit
our collection of personal data
to only the personal data needed for legitimate purposes;
·
first
ask for explicit permission to process your personal data in cases where
your permission is required;
·
take
appropriate security measures to protect your personal data and we
demand the same from parties who process personal data on our behalf;
·
respect your right to access, correct or
delete your personal data held by us.
John
Pronk Transport B.V. is the party responsible for all data processing. In this
privacy statement, we will explain what kind of personal data we collect and
for which purposes within our app John Pronk Transport BV. We recommend that
you read it carefully.
If
you have any questions regarding the processing of personal data, you can find
the contact details of John Pronk Transport B.V. at the end of this privacy
statement.
Registration
Certain features of our service require you to be registered. You will have to
provide some information about yourself. We will use this information to create
an account for you which you can log into using your email address and a
password.
For this purpose, we use your:
·
Email
address;
·
Permitted
customers of John Pronk Transport B.V. to view in the app;
·
Permitted
functionalities to view and use in the app.
We
do this on the basis of your consent. We store this information for six months
after you closed your account. We will retain this data so that you can only
view the permitted information in the app, you can only use the permitted
functions in the app, you can reset your password by yourself and you can
receive multi-factor authentication e-mails.
Providing
to Third Parties
We collaborate
with other organisations, that may receive your personal data.
Of
these parties:
·
Microsoft,
among others located at Evert van de Beekstraat 354, 1118 CZ Schiphol, The
Netherlands
is
also located outside of the EU.
Access
We, among other
things, keep track of your activities for proof. What we use of you is including
but not limited to:
·
IP
address;
·
User
agent, which also may include the current app version;
·
Browser;
·
Referrer;
·
Device
type;
·
Data
centre;
·
HTTP
version;
·
Header(s);
·
Content
type;
·
Edge
status code;
·
Autonomous
systems number;
·
Operating
system;
·
Country;
·
URL;
·
IP
address location;
·
Account
ID;
·
Sent
data by using of the functions;
·
Login
attempt;
·
Login
action;
·
Email
address for multi-factor authentication;
·
Account.
We
have a legitimate interest in doing this. We store this information for six
months after our services to you have ended. This information is used to
prevent and track abuse.
Providing to Third Parties
We collaborate with other organisations, that may receive your personal
data.
Of
these parties:
·
Microsoft,
among others located at Evert van de Beekstraat 354, 1118 CZ Schiphol, The
Netherlands
·
Cloudflare,
among others located at Rue de la Loi 38, 1000 Bruxelles, Belgium
are
also located outside of the EU.
Automated
decision
The
decision-making for allowing access and abuse detection is largely automated.
You have the right, among others, for human intervention.
Functions
The app contains
multiple functions. For this purpose we use your:
·
Email
address, to send emails to you when using some functions;
·
Account
ID;
·
Account;
·
Data
sent by using some functions.
We
do this on the basis of your consent. We store this information for six months
after you closed your account. We will retain this data so the functions
function properly.
Providing
to Third Parties
We collaborate
with other organisations, that may receive your personal data.
Of
these parties:
·
Microsoft,
among others located at Evert van de Beekstraat 354, 1118 CZ Schiphol, The
Netherlands
·
Cloudflare,
among others located at Rue de la Loi 38, 1000 Bruxelles, Belgium
are
also located outside of the EU.
Contact
Using our email address customerservice@johnpronk.com you can ask questions and we can
help you with problems. What we use of you is including but not limited to:
·
Email
address;
·
IP
address;
·
Permitted
customers of John Pronk Transport B.V. to view in the app;
·
Permitted
functionalities to view and use in the app;
·
E-mail;
·
Technical
information of the e-mail.
We
do this on the basis of your consent. We store this information until we are
sure that you are satisfied with our response and six months thereafter. This
way we can easily access the information in case you have any following
questions.
Providing
to Third Parties
We collaborate
with other organisations, that may receive your personal data.
Of
these parties:
·
Microsoft,
among others located at Evert van de Beekstraat 354, 1118 CZ Schiphol, The
Netherlands
is
also located outside of the EU.
Location
data
Providing to Third Parties
We collaborate with other companies who collect your location data in other
ways than using the GPS.
Of
these parties:
·
Microsoft,
among others located at Evert van de Beekstraat 354, 1118 CZ Schiphol, The
Netherlands
·
Cloudflare,
among others located at Rue de la Loi 38, 1000 Bruxelles, Belgium
are
also located outside of the EU.
Third
parties
We collaborate with the third parties mentioned below:
·
Microsoft,
among others located at Evert van de Beekstraat 354, 1118 CZ Schiphol, The
Netherlands
·
Cloudflare,
among others located at Rue de la Loi 38, 1000 Bruxelles, Belgium
which
are also located outside of the EU.
More
information about the privacy of these companies can be found at:
·
Microsoft:
https://www.microsoft.com/en-gb/privacy/privacystatement, https://www.microsoft.com/en-us/legal/terms-of-use
·
Cloudflare:
https://www.cloudflare.com/en-gb/privacypolicy/, https://www.cloudflare.com/en-gb/website-terms/
Local
data
For the app to
function properly, data is also stored locally.
These
are your:
·
Login
session;
·
Cache.
This
information is used to keep you logged in and to load the app faster by storing
your recent data so it doesn't have to be fetched every time.
You
can delete your login session by logging out of the app or deleting the app or
the storage of the app.
You can delete your cache by deleting the app or the cache of the app.
You
can contact us for assistance.
App
store
The app providing the service has been downloaded via a third-party app store.
We have no influence on which personal data the provider will process or to
what purpose it will be processed. We recommend that you read the applicable
privacy statement of the provider in question.
Providing
data to third parties
Except for the parties necessary to deliver the above-mentioned services, we do
not under any circumstance provide your personal data to other companies or
organisations, unless we are required to do so by law (for example, when the
police demands access to personal data in case of a suspected crime).
Statistics
We keep statistics on the use of our app, giving us access to individual data.
However, we only access individual data insofar as necessary for the purposes
set out in this statement.
Cookies
Our app makes use of cookies. Cookies are small files in which we can store
information, so that you do not have to fill in that information again. We can
also use them to see whether you are visiting us again.
The
first time you visit our app, we will show you a notification explaining our
cookies and ask for your permission for the use of these cookies.
You
can disable the use of cookies through your browser setting, but some parts of
our website may not work properly as a result of that.
We
made arrangements with other parties who place cookies through our website.
Nevertheless, we cannot fully control what they are doing with their cookies,
so please read their privacy statements as well.
Security
We take security measures to reduce misuse of and unauthorized access to
personal data. We take responsibility in the security of your personal data. We
renew our security measures to ensure safe storage of personal data and keep
track what might go wrong.
Changes
to this privacy statement
We reserve the right to modify this statement. We recommend that you consult
this statement on a regular basis, so that you remain informed of any changes.
Inspection
and modification of your data
You can always contact us if you have any questions regarding our privacy
policy or wish to review, modify or delete your personal data.
You
have the following rights:
·
Right
of access: you have the right to see what kind of personal data we processed
about you;
·
Right
of rectification: you have the right to rectify any personal data we have
processed about you, if this information is (partially) wrong;
·
Right
to complain: you have the right to file a complaint against the processing of
your personal data by us, or against direct marketing;
·
Right
to be forgotten: you can file a request with us to remove any personal data we
have processed of you;
·
Right
to data portability: if technically possible, you have the right to ask us to
transfer your processed personal data to a third party;
·
Right
to restriction of processing: you can file a request with us to (temporarily)
restrict the processing of your personal data.
If
you exercise any of the rights mentioned above, we might ask to identify
yourself to confirm it is your personal data.
We
will usually respond to your request within one month. This term can be
extended if the request is proven to be complex or tied to a specific right.
You will be notified about a possible extension of this term.
Complaints
If you want to file a complaint about our use of personal data, please send an
e-mail with the details of your complaint to customerservice@johnpronk.com. We will look into and respond to
any complaint we receive.
If
you think that we are not helping you in the right way, you have the right to
file a complaint at the authority. For the Netherlands, this is the Autoriteit
Persoonsgegevens. For the United Kingdom, this is the Information
Commissioner's Office. More authorities can be found at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.
Contact
details
John Pronk Transport B.V.
West 8
1633 JA Avenhorn
The Netherlands
Email address: customerservice@johnpronk.com
Telephone: +31297820968
Dutch
Chamber of Commerce (Kamer van Koophandel) number: 36048371